Pointing a Name.com domain at your new site

Two settings change, both in your Name.com account. Everything else about the domain stays exactly as it is.

This is the guide we send our own clients when we move a site for them, published here in case it is useful to anyone else. The steps are the same whoever does the work — if you are doing this yourself, ignore the parts about replying to our email. The warning below applies either way.

Please wait until we tell you we are ready. Before you change anything we copy your existing settings — your email, your calendars, anything else already using this domain — onto our side. If the change is made before that is done, your email stops arriving. We will email you when it is safe to go ahead.

Changing your nameservers

  1. Sign in at name.com and click My Domains.
  2. Click the domain you want to change.
  3. Click Manage Nameservers in the Nameservers column.
  4. Click Delete All to clear the existing entries. Do this before adding ours — leaving the old ones in place conflicts with the new and stops the site and email working.
  5. Add each of the two nameserver addresses you were given into Add Nameserver, one at a time, clicking Add after each.
  6. Click Save Changes.
  7. Tell whoever is handling the move that it is done — if that is us, reply to our email.

It can take a few hours for the change to be seen everywhere, and up to two days in the worst case. Nothing on your side needs doing while you wait.

If you would like us to look after the domain entirely

This part is optional, and it can only happen after the step above — the domain has to be pointing at us before its registration can move. It is two jobs at Name.com: unlocking the domain, and getting us the code that authorises the move.

Unlock the domain

  1. Sign in and click My Domains in the top right.
  2. Click the domain to open its Domain Details.
  3. On the left, under Quick Actions, switch Domain Locked off.

Name.com locks a domain again automatically if it is left unlocked for more than 30 days, so do this when you are ready to move rather than in advance.

Get the authorisation code and send it to us

  1. With the domain open, find the Domain Actions section.
  2. Click Show Transfer Authorization Code.
  3. Send the code to whoever is handling the transfer — if that is us, reply to our email and paste it in.

It may be called an auth code, an EPP code or a transfer code — they all mean the same thing. It is usually only valid for a few days, so send it to us when you have it rather than saving it for later.

A domain cannot be transferred in the first 60 days after it was registered, or within 60 days of a previous transfer. That is an ICANN rule and nobody can waive it. At Name.com the code simply will not appear until the 60 days are up, so if you cannot find it, that is usually why.

Last checked against Name.com's own documentation on 14 August 2026 (sources: 1 · 2 · 3). If anything on your screen does not match what is written here, tell us and we will fix this page.