One More Turn
Ventures

Privacy Policy

Last updated: 2026-10-14

1. Introduction

This Privacy Policy describes how One More Turn Ventures LLC ("OMTV," "we," "our," "us") collects, uses, shares, and protects information when you interact with us, including through phone calls, SMS/MMS messages, our website, our website design and build service, and the One More AI Employee service. If you do not agree with this policy, please do not use our services.

2. Information we collect

  • Account information: Business name, contact name, email, phone number, billing address, and payment details (payment details are handled and stored by Stripe, not by us).
  • Call data: Recordings and transcripts of phone calls to or from the Service, including audio, text, caller ID, and call metadata (time, duration, disposition).
  • SMS/MMS content: Messages sent to or from phone numbers associated with your account, including any media attachments.
  • Conversation data: Chat logs, website form submissions, appointment bookings, and review requests generated through the Service.
  • Website project intake: When you complete a website intake or feedback form for our design service, we collect the business and project details you provide (such as business name, contact details, services, and preferences) and any files you choose to upload (logos, photographs, and other images).
  • Technical data: IP addresses, browser/device information, and cookies from website visits.

3. How we use your information

  • To deliver the Service: answering your calls, booking appointments, sending review requests, etc.
  • To communicate with you about your account, billing, support, and service updates.
  • To send SMS/MMS messages you have consented to receive (see Section 6).
  • To improve the Service: tuning AI prompts, analyzing call outcomes, training internal models on aggregated/anonymized patterns. We do not sell your identifiable data.
  • To comply with legal obligations, respond to lawful requests, and enforce our Terms.

4. Sub-processors we share with

We use trusted third-party services to deliver the Service. These sub-processors have their own privacy policies governing how they handle data we pass them:

  • GoHighLevel (HighLevel Inc., whose website tools also appear under the name LeadConnector): CRM, calendars, workflows and conversation storage, our checkout pages and payment links, and the chat widget on our website (see Section 7).
  • Twilio: telephony (inbound/outbound voice, SMS/MMS), phone number provisioning.
  • Vapi: AI voice agent orchestration.
  • ElevenLabs: text-to-speech synthesis.
  • Deepgram: speech-to-text transcription.
  • OpenAI / Anthropic: large language model processing for agent responses and analysis.
  • Stripe: payment processing and subscription management.
  • Microsoft (Graph API / Azure): email delivery and hosting infrastructure.
  • Cloudflare: website hosting, plus the database and file storage that hold website-intake form submissions and uploaded images for our design service.
  • Resend: transactional email delivery for contact forms on websites we build.

We do not sell personal information to third parties, and we do not share it for their independent marketing purposes.

5. Data retention

  • Call recordings and transcripts: retained for the life of your account plus 4 years after termination (to satisfy telecommunications audit and dispute windows).
  • Account and billing records: retained for 7 years after account termination for tax and accounting compliance.
  • Website analytics and logs: retained for 13 months.
  • Website project intake submissions and uploaded files: retained for the duration of your project and a reasonable period afterward; you may request deletion at any time (see Section 8).
  • Anonymized / aggregated data: may be retained indefinitely for service improvement.

You may request earlier deletion of specific records at any time (see Section 8); we will comply unless legal obligations require retention.

6. SMS/MMS messaging

Consent. We send SMS/MMS messages only to recipients who have consented to receive them. Consent is captured in one of three ways:

  • Verbal consent during a live phone call: when you agree during a consultation or sales call to receive a follow-up text (e.g., "yes, text me the signup link"). On a call with our AI phone line, the call recording and transcript serve as the consent record. On a call with one of our sales agents, the agent reads you the same disclosures and records your name, the number, the date and time, and the words read; that record is the consent record, and no text is sent without it.
  • Written consent at signup: by signing up for the Service, you consent to receive transactional and service-related SMS (onboarding notifications, billing alerts, retention check-ins).
  • Explicit opt-in via webform or text keyword: where applicable.

Message types. Messages may include: confirmations of calls you book with us, signup/checkout links after a consultation, onboarding notifications, billing/payment reminders, service check-ins, account notifications, alerts about enquiries from your website's contact form if you asked for them, and prospect follow-up texts you have agreed to receive.

Frequency. Message frequency varies. Clients receive service and account messages as needed, plus, if they asked for them on their intake form, one alert for each enquiry from their website's contact form. Prospects receive up to 2 follow-up messages per month after a phone consultation.

Costs. Message and data rates may apply, per your mobile carrier.

Opting out. Reply STOP to any SMS to immediately unsubscribe. Reply HELP for support. These keywords are processed automatically by our carrier and do not require intervention from our team.

Data sharing restriction. SMS consent and mobile phone numbers collected through the Service are not shared with third parties for their marketing purposes and are not sold.

7. Cookies and tracking

Our website uses essential cookies for site functionality. We do not use advertising cookies, and we do not use Google Analytics. Cloudflare, which hosts our website, counts page visits for us with Cloudflare Web Analytics, which does not use cookies or store anything in your browser to do so. You can disable cookies via your browser settings, though some site features may not work.

Chat widget. Every page of our website except the booking page carries a chat widget from GoHighLevel (shown as LeadConnector), so you can send us a question by chat, text or email. When a page loads, the widget sends GoHighLevel a record of the visit: the page's address and title, the website that referred you, and any tags in the link you followed (such as campaign or ad tags), under a visit identifier it keeps in your browser's local storage. GoHighLevel's servers also set a security cookie on their own domain, which expires after 30 minutes of inactivity. If you start a chat, what you type, including your name, phone number or email, is processed by GoHighLevel and kept in our GoHighLevel account with the record of your visit. Blocking cookies or local storage may stop the chat widget from working.

Our intake forms keep one thing in your browser: your access code, held in session storage so that you stay signed in until you close the tab. Your answers reach our servers when you press Save, and when you submit the form. A file you attach uploads as soon as you pick it, without waiting for Save. Saved drafts and uploaded files are held on our servers and retained as described in Section 5. Our website design and intake forms do not set tracking or advertising cookies.

8. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information (subject to retention obligations in Section 5).
  • Restrict or object to certain processing activities.
  • Port your information to another service.
  • Withdraw consent (for processing based on consent) at any time.

To exercise these rights, email us at privacy@onemoreturnventures.com. We will respond within 30 days.

California residents (CCPA/CPRA): you have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information.

9. Security

We use industry-standard technical and organizational measures to protect your information: encryption in transit (TLS), encryption at rest for sensitive fields, access controls, and audit logging. No system is perfectly secure; we cannot guarantee absolute security, but we work to minimize risk and will notify affected users promptly in the event of a material breach.

10. Children

The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

11. International users

We operate from the United States. By using the Service from outside the U.S., you consent to the transfer of your information to the U.S. and its processing here.

12. Changes to this Privacy Policy

We may update this policy from time to time. Material changes will be communicated by email to the address on your account at least 14 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

One More Turn Ventures LLC

405 W. Greenlawn Ave. #g11 #2969
Lansing, MI 48910

privacy@onemoreturnventures.com